FAQ

Opening an account

How do I open an account?

You can make a request by clicking here or alternatively you can call Customer Services on 020 8690 7667.

Once you have done this a member of our Customer Services team will be in touch within 48 hours to arrange a meeting so we can understand your business needs.

Placing an order

How can I place an order?

You can place your orders via email or by phone.

Our telesales team are all fully trained to take your orders, offer advice and manage any queries from Monday to Friday, 9.00am – 6.00pm and Saturday 9am – 2:00pm on the phone or by email.

See our how to order for more information.

Have you received my email order?

Once an email has been received  our telesales team will respond within the hour. This is an acknowledgement that your order has been received. If you do not receive the email please check your spam/junk folder.

What is my minimum order amount?

A minimum order value is the minimum value of an order before VAT that we will fulfill. You can find out your minimum order value when you place an order. If you have issues with the amount, contact your account manager who may be able to assist.

What’s my order cut off time?

Depending on your ordering method the cut off time for next day delivery are as follows:

  • Telesales: 5pm 
  • Email / Electronic: 5pm

Delivery

What are my delivery days?

When you join La Diva Drinks you will be set up with 1 or more delivery dates, orders must be placed before your cut off time the day before to be delivered on the agreed day. You can find out your dates when you place an order or speak to your account manager if you have any issues.

I’ve placed my order for delivery today but it still hasn’t arrived?

Our Customer Services team will be able to advise you if your order is out for delivery and where possible supply an ETA. Please contact Customer Services on 020 8690 7667

I have had incorrect items delivered.

Please contact our Customer Services team on 020 8690 7667

Billing

How can I get hold of statements, proof of deliveries, credit notes and invoices.

Please email or phone our telesales team on 020 8690 7667 and we can arrange any copies as requested.

Legal

Are you registered with the Alcohol Wholesaler Registration Scheme (AWRS)?

We are! The AWRS registration number for La Diva Drinks & Food Ltd. is XNAW00000101443.

What are your VAT and Company numbers?

Vat No: 947 8413 84
Company registered in England: 6743450